Customer Termination Policy

NexxLevel Bookkeeping & Tax Services LLC

This Customer Termination Policy governs the termination of services between NexxLevel Bookkeeping & Tax Services LLC (“NexxLevel,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”). By engaging NexxLevel’s services, the Client agrees to the terms outlined below.

1. TERMINATION BY CLIENT (30-DAY NOTICE REQUIRED)

Clients may terminate services only by providing written notice of termination.

Notice Requirements

  • A minimum of thirty (30) days written notice is required.

  • Notice must be submitted via:

    • Email to nexxlevelbookkeeping@gmail.com, or

    • Written correspondence delivered to NexxLevel

Verbal requests or informal messages do not constitute valid termination notice.

2. SERVICES DURING NOTICE PERIOD

Upon receipt of proper termination notice:

  • NexxLevel will continue providing services during the 30-day notice period unless otherwise agreed in writing.

  • Standard monthly fees remain due and payable.

  • Any additional work requested during this period may be billed separately.

3. FINAL INVOICE & PAYMENT OBLIGATION

At the conclusion of the 30-day notice period, NexxLevel will issue a final invoice, which may include:

  • Remaining monthly service fees

  • Work performed during the notice period

  • Cleanup, reconciliation, or transition work

  • Administrative or offboarding time

  • Outstanding balances or unpaid invoices

  • Third-party software, payroll, or filing fees incurred

Final invoices are due immediately upon receipt.

4. FAILURE TO PROVIDE 30-DAY NOTICE

If a Client terminates services without providing the required 30-day written notice, NexxLevel reserves the right to:

  • Bill the Client an amount equal to one full month of service fees, and

  • Suspend the release of records or deliverables until payment is received in full.

5. RELEASE OF RECORDS & DATA

  • Client financial records, reports, and files will be released only after all outstanding balances and final invoices are paid in full.

  • NexxLevel may retain copies of working papers, internal records, and required compliance documentation as permitted by law.

  • NexxLevel is not responsible for delays in record release caused by unpaid balances or incomplete offboarding instructions.

6. THIRD-PARTY SOFTWARE & SUBSCRIPTIONS

Clients are responsible for managing, transferring, or canceling any third-party subscriptions (e.g., accounting software, payroll platforms, filing services) unless otherwise agreed in writing.

NexxLevel is not responsible for fees charged by third-party providers after termination.

7. EARLY TERMINATION OF FIXED-TERM AGREEMENTS

If services are provided under a fixed-term or annual agreement:

  • Early termination does not waive payment obligations for services rendered.

  • NexxLevel reserves the right to invoice for remaining contracted services unless otherwise stated in the engagement agreement.

8. TERMINATION BY NEXXLEVEL

NexxLevel may terminate services immediately, with or without notice, if:

  • Client fails to pay invoices timely

  • Client provides inaccurate, misleading, or fraudulent information

  • Client engages in abusive, unethical, or unlawful conduct

  • Continued service exposes NexxLevel to legal, regulatory, or reputational risk

  • Client fails to cooperate or provide required documentation

A final invoice will be issued upon termination.

9. NO REFUNDS

All fees paid are non-refundable, including setup fees, monthly service fees, retainers, and tax preparation fees, regardless of termination timing.

10. GOVERNING LAW

This Termination Policy shall be governed by the laws of the State of Washington, regardless of the Client’s location.

11. CONTACT INFORMATION

For termination notices or questions regarding this policy, contact:

NexxLevel Bookkeeping & Tax Services LLC
📧 Email: nexxlevelbookkeeping@gmail.com
📞 Phone: (253) 260-5871
🌐 Website: www.nexxlevelbookkeeping.com
📍 Serving Washington State & Clients Nationwide Virtually